The hospitality exceeded my expectations right from arrival. My luggage was taken care of, and I found the room cozy with a stunning ocean view from the balcony. The resort features two pools and a fantastic kids’ water park. The diverse food options allowed for flexible dining without reservations, and room service was impressively quick, typically under 30 minutes. The peaceful atmosphere made it a perfect place for relaxation, and the spa services were excellent.

Some areas had a musty odor, which was mentioned by fellow guests.

pleasant stay with a few minor hiccups

The hospitality was exceptional from the moment I arrived. Luggage handling was seamless, allowing me to relax right away. I also appreciated the beautiful ocean view from my balcony, which enhanced my overall experience. The pools are well-maintained, and the smaller pool was perfect for my son, providing hours of fun. The diverse dining options were impressive as well, making it easy to enjoy meals without reservations.

The check-in process could be improved for a smoother start.

We had a fantastic stay with our three kids! The kids' water park was a highlight, providing endless fun. Our room with a private pool was perfect for keeping the kids entertained while we relaxed. The quick room service added to our family-friendly experience.

In my children's opinion, there weren't enough activities for teens.

The romantic dinner for two was a highlight. the service was on point and made it nice! The rooftop pool was a blissful escape, and the spa was a luxurious retreat after a long day. Loved being pampered with hydrotherapy and massages. an really good stay!

It was just a perfect match for a couple of nights in Cancun with excellent value for money. The bartenders at the lobby bar were super friendly and made my evenings enjoyable. Be prepared for a sales pitch at check-in and don't fall for the VIP package offers.

Great dining experiences with friendly staff

I had an excellent stay for 1 night, enjoying the variety at the buffet and amazing meals at the Asian and Mediterranean restaurants. The bar staff really made our evenings memorable with their friendly conversations. The location is fantastic, making it easy to explore the resort and enjoy everything it has to offer. One thing that could be improved is the check-in process, as it felt a bit rushed and impersonal.

i had an amazing four-night stay. the views from my deluxe ocean view king room were breathtaking, and the staff went above and beyond to make it special for our date night. i loved the quick room service and the tranquil beach area, making it a perfect escape from my previous experiences in cancun.

food options could be more varied.

Stunning ocean view from the room made mornings unforgettable!

Limited dining options led to repetitive meals during the stay.

Had an amazing time with friends! The buffet had great variety, and we absolutely loved dining at both the Asian restaurant and the Mediterranean grill. The bar staff were super friendly, making our nights fun and memorable. Definitely a spot for both group vacations and family outings.

The check-in process was frustrating. We didn't receive a welcome drink like others and felt a bit ignored, as we were just pointed towards the lift without a proper tour.

Exceptional service and breathtaking ocean views define the experience here. The rooftop pool offered a peaceful escape, while the hydrotherapy session in the spa was rejuvenating. Dining was a delight with a selection of local cold cuts and no need for reservations, allowing seamless experiences at every meal. However, some staff could use additional training to meet the resort's standards.

Strongly recommend for short stay

Family friendly, centralized amenities, with a fantastic rooftop steakhouse that outshines the rest, making it an excellent place to unwind after a day of exploring and enjoying water activities.

The stunning ocean view from my room made every morning feel like a lovely painting! The decor was elegant yet welcoming, and the accessible pathways made it easy for me to explore without worry.

More accessible seating options around the pools needed.

Memorable Family Getaway with Engaging Activities

The waterfall shower in our suite was a luxury! Don't miss dining at La Terraza for flavorful burgers. Be aware of beach seating, but we always found a spot.